Reference Data Analyst - Static Data

Bring your attention to detail to a role that helps keep critical client data accurate and reliable. You will support teams by ensuring reference data is complete, consistent, and well-controlled. You will collaborate across operations and partner groups to resolve issues quickly and reduce rework. If you enjoy structured problem-solving in a fast-paced environment, this role offers meaningful impact and growth. Join us and help strengthen the data foundations that power day-to-day operations.

Job summary
As a Reference data analyst in the Static data team, you will manage and maintain client reference data to support accurate records and efficient operational delivery. You will process requests, investigate exceptions, and follow established controls to meet service expectations. You will partner with internal stakeholders to resolve issues, prioritize work effectively, and help improve processes over time.

Job responsibilities

• Process requests to create, update, and maintain client reference data records in approved systems
• Validate submitted information for completeness and accuracy, and investigate exceptions
• Maintain work logs and workflow controls to support auditability and timely completion
• Prioritize and respond to shared mailbox inquiries and service requests within agreed timeframes
• Partner with client service, implementation, and operations teams to resolve data issues and prevent rework
• Communicate with internal stakeholders by phone and email, including senior stakeholders, to clarify requirements and provide status updates
• Monitor ageing items and backlogs, and take action to reduce outstanding items while meeting service targets
• Perform daily production support and backup activities, and escalate operational risks and non-routine items promptly
• Contribute to process improvement efforts by identifying root causes and recommending practical enhancements
• Escalate concerns, delays, and control breaks to the appropriate supervisor or manager

Required qualifications, capabilities and skills

• 4 years of experience in banking operations, financial services operations, or reference/static data operations
• Strong written and verbal English communication skills
• Demonstrated analytical skills with attention to detail and strong organizational abilities
• Client-focused mindset with a solution-oriented approach
• Proficiency with Microsoft Office, including strong Microsoft Excel skills (for example, formulas and pivot tables)
• Ability to manage multiple priorities in a time-sensitive environment while following documented controls
• Strong interpersonal skills and confidence to raise, track, and close open issues professionally
• Flexibility to work with global teams across time zones and to support shift-based schedules as required

Preferred qualifications, capabilities and skills

• Knowledge of trade, payments, or cash management products
• Bachelor’s degree or equivalent in a relevant field

• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.