Portfolio Analytics Manager

Position Summary

The Portfolio Analytics Manager or PMO Tools & Insights Lead is responsible for establishing and leading the technology, reporting, analytics, and data governance capabilities that support the Enterprise IT Project Management Office (PMO). This role serves as the primary owner of ServiceNow SPM, portfolio reporting, project data quality, executive dashboards, and analytics capabilities that enable informed decision-making across the IT portfolio.

The position partners closely with PMO leadership, business stakeholders, finance, and delivery teams to ensure project, program, portfolio, financial, and strategic planning data is accurate, accessible, actionable, and aligned with organizational objectives.

This role combines expertise in project portfolio management, business intelligence, analytics, process improvement, and technology administration to drive PMO maturity and operational excellence.

Key Responsibilities

PMO, Tools & Platform Management

• Administer the organization's Project Portfolio Management (PPM) platform, ServiceNow SPM and other project solutions
• Define and maintain PMO tool strategy, roadmap, governance, and standards
• Drive automation of project management and portfolio management processes
• Work with the PMO leaders to continuously improve PMO reporting, governance, and operational processes
• Implement best practices for portfolio reporting and analytics
• Establish reporting and data management standards across project delivery teams

Data Governance & Management

• Work with other PMO leaders to establish and maintain portfolio data governance standards
• Ensure consistency of project, program, financial, and portfolio data across systems
• Develop data stewardship practices across PMO and delivery organizations
• Create master data standards and report taxonomies

Portfolio Reporting & Executive Dashboards

• Develop and maintain portfolio reporting frameworks for executive leadership
• Deliver standardized reporting for:
  • Portfolio health
  • Program status
  • Resource capacity
  • Project delivery metrics
  • Strategic initiative progress
  • Risk and issue management
• Design and support executive scorecards and dashboards
• Lead reporting automation initiatives to reduce manual reporting activities
• Provide actionable insights and recommendations based on portfolio performance trends

Portfolio Insights & Decision Support

• Provide analytical support for:
  • Portfolio planning
  • Prioritization decisions
  • Investment management
  • Capacity planning
  • Resource forecasting
  • Benefits realization
• Support planning and portfolio review cycles
• Identify opportunities to improve portfolio value and delivery effectiveness

Required Qualifications

• Bachelor's degree in Information Technology, Business, Computer Science, Engineering, Data Analytics, or related field
• 7+ years of experience in PMO, Portfolio Management, Business Intelligence, Reporting, Analytics, or related disciplines
• Experience supporting enterprise-scale IT portfolios
• Experience administering and optimizing PPM tools
• Strong understanding of project, program, and portfolio management methodologies
• Advanced experience with reporting and analytics platforms
• Certification in PMP, PgMP, PMI-PMOCP, PMI-SP, SAFe, Lean Six Sigma, or equivalent
• Experience with ServiceNow SPM, reporting and analytics platforms like PowerBI
• Strong ability to collaborate across all levels and with executive leadership, influence decision-making, and foster alignment across diverse teams and geographies
• Exceptional communication and interpersonal skills, with the ability to build trust, inspire collaboration, and navigate cultural and geographic diversity
• Experience navigating a global organization
• This role is in the office 5 days per week with the potential for domestic/international travel upwards of 25% annually

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