Manager, Advanced Data Analytics and Insights
The manager will lead a team to transform customer experiences by turning structured and unstructured data into actionable insights. They will design and deliver reporting solutions that support strategic decision‑making for Fidelity’s Advanced Analytics and Customer Insights organization.
Skills required
About this role
Job Description:
Note: Fidelity will not provide immigration sponsorship for this position.
The Role
As a Manager, Advanced Data Analytics in the Advanced Analytics and Customer Insights organization, you would have the opportunity to use data to drive strategic decisions and transform customer experiences. We are looking for an analytics professional to be a creative and collaborative team member, helping develop and lead data and hypothesis driven initiatives. Candidates must be able to leverage data to inform decisions, synthesize and clearly communicate insights, and apply a customer-first mindset with ownership, curiosity, and a commitment to continuous learning to deliver impactful results.
This role requires a dedicated, committed, and passionate individual who can:
- Create and summarize large datasets in structured and unstructured data.
- Collect and analyze data / develop insights and reporting capabilities to empower organizational leaders to make value-based prioritization decisions.
- Create solutions leveraging deep statistical analysis to drive thought leadership across the Digital Transformation organization
- Work across diverse skilled teams to find success for Fidelity and our customers.
- Have a natural intellectual curiosity, initiative, and love for learning new skills and capabilities.
The Expertise and Skills You Bring
- Bachelor’s degree required, Advanced Degree a plus.
- 4 plus years of experience generating analytical insights to drive business actions.
- Experience with a range of analytical tools and programming languages such as SQL, Python, R, etc.
- Experience in designing and developing dashboards and reports by using Tableau or Power BI.
- Experience using and querying big data technologies such as Snowflake, Athena, etc.
- Experience with Digital and Live Interaction data a plus.
- Experience leveraging AI, Generative AI, and automation tools to improve efficiency across insight generation process is a plus.
The Team
We are looking for analytics professional to be a creative and collaborative team member, helping develop and lead data and hypothesis driven initiatives. As an indispensable member of Advanced Analytics & Customer Insights, you'll be embedded in Fidelity’s Brokerage business unit and will work with an agile inter-disciplinary team with a diverse set of skills across analytics, engineering, data science, marketing, product development etc., to optimize and personalize the Fidelity experience.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Data Analytics and InsightsPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
