Google Analytics Consultant
This role focuses on bridging technical expertise in Google Analytics Suite with customer-facing support, requiring hands-on troubleshooting, feature configuration, and escalation coordination to resolve complex product issues while driving customer satisfaction. The position demands a balance of technical depth in analytics tools and strong communication skills to educate clients and collaborate with cross-functional teams.
Skills required
About this role
• Educate the customers on product usage, from the basics to best practices mostly via emails/chat & phone calls.
• Provide superior client technical support for Google Analytics Suite Products
• Troubleshoot, escalate and respond to product support requests.
• Complete Product Configuration (Feature Activation / Deactivation)
• Identify and Escalate Product (GA360) bugs to the Analytics Escalation Team (TPE) or Eng Team
• Coordinate with cross-functional teams including Product Management/Specialists, Sales, & Engineering teams to drive customer communications, product feedback, feature requests, and technical issue resolution to achieve the highest level of customer satisfaction.
Additional Information
Thanks and Regards,
Ankur Bhatia
