Enrollment Management Specialist

This position typically reports to an Admissions Recruiter/Advisor or to a higher level administrator of an Admissions or Registration department, or other appropriate college or campus unit. This position may work with recent high school graduates, transfers from community colleges, or students entering specialized graduate programs, such as physical therapy, biomedical sciences, business, engineering, etc. Incumbents assigned to this position could also work with the graduation application and certification processes. This position may also work with individuals with disabilities to assist them through special processes, or with International students to assist them with immigration documents, admissions, and assignment to special advisors. The Enrollment Management Specialist performs a variety of administrative support functions that require knowledge of admissions/registration processes, and the ability to develop positive interactions with students, prospective students, and their parents. This position is more complex than the lower level Enrollment Management Assistant in that this position has much more interaction with the students and parents to provide in-depth information about enrollment procedures. The Assistant level is focused more on data entry and the processing of documents, as well as initial customer service. This Specialist position can be distinguished from the higher level Admissions Recruiter/Advisor in that external student recruitment is not a regular function of this position. The Specialist position is not regularly and customarily required to represent the university at high schools, community colleges, and other large venues within and outside the State of Florida.

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF’s Division I athletics teams compete in the American Conference. Learn more at www.usf.edu.

Responsibilities

• Meets with counselors, parents and prospective students. Provides frontline information and advice regarding admission and application requirements. Provides information by telephone, correspondence, in person, and e-mail, one-on-one and in groups.
• Processes, maintains, and ensures the accuracy of records and files on assigned applications received from new, transferring, or returning former students seeking admission to degreed programs. Contacts students for additional information.
• Resolves problems encountered in evaluating materials and considers various criteria in determining status of applications. Refers complex cases to supervisor.
• Updates information pertaining to students' recruitment, application and admissions processes and status using university systems (e.g., Banner/OASIS, BXS Banner imaging system, MD Banner, Recruitment PLUS, and web reporting system, etc.). Monitors enrollment trends and prepares reports based on admissions tendencies.
• Participates in the on-campus USF visitation program by giving informational presentations, leading campus tours, and assisting with recruitment and yield events (i.e. open houses, Fantastic Friday, Transfer Day, etc.).
• Researches and resolves student problems with registration, payments and admission inquiries into specific level programs, and/or graduation application or certification processes.
• Registers drop/add classes for students and processes various types of applications; resolves admission holds that prevent current students from registering for classes.
• Guides students through various petition processes regarding dismissals, late drops, grade forgiveness, fee adjustments, etc.
• Ensures progressive enrollment and retention numbers for college programs through consistent communication and individualized guidance for admitted candidates until full program matriculation.
• May manage special scholarship applications and tuition waivers, and corresponding with students on these processes.
• Reviews and verifies academic records for degree statements and certification statements; oversees graduation certification on-line.
• Provides on-line registration support as needed.
• Performs other related admissions or registration duties as needed or requested.

Qualifications

This position requires a Bachelor's degree in an appropriate related field of study; or a High School diploma with a minimum of three years of directly related experience. In a specialized academic area, this position may require or prefer a degree in that field of study. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.
• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor’s degree;
• (c) Six years of direct experience for a master’s degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.