Data Analyst - Operations

• Analyze ongoing and upcoming business process to ensure proper documentation are available
• Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA)
• Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives
• Provide direction and guidance to junior team members
• Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
• Ensure deliverables from junior team members are up to standard and free of error

Qualifications

• At least 2-3 years working experience in Operation Excellence or Business Operations Improvements, especially in the financial industry
• Attention to details, critical mindset and self driven to get things done
• Strong analytical skills, ability to identify root causes and creativity to solve problems
• Ability to multitask and deliver initiatives in a fast-paced environment
• Strong verbal and written communication skill
• Nice to have:
  ○ Working experience in managing large scale operation projects in fintech / same industry
  ○ Working experience as a business consultant
  ○ Experience in managing small team
  ○ Industrial engineering degree
  ○ Experience in using SQL / similar language