Data Analyst
This role focuses on delivering educational talks and workshops to visitors, acting as the first point of contact and ambassador for the attraction. The candidate will handle enquiries, process bookings, and provide high-level customer service while upselling products and services.
Skills required
About this role
Job Description
Are You Ready to Make It Happen at Mondelez International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
Deliver curriculum based talks and workshops to educational visitors and ensure a safe and enjoyable experience throughout their visit to the attraction
How you will contribute
You will:
- Act as the first point of contact for educational visitor enquiries and act as an ambassador for the business with a good level of knowledge in all areas of the attraction, taking opportunities to upsell products and services
- Respond to email / telephone enquiries and process bookings, offering a high level of customer service at all times
- Meet, great and provide educational talks and workshops to small/large groups of students of varying ages and their teachers, on a variety of specialized subjects
- Contribute to the creation of educational resources to support the programme of talks and workshops
- Provide visitors with accurate advice, guidance and information about the attraction, the history of chocolate and Cadbury
- Follow and implement all company policies, procedures and Standard Operating Procedures
- Contribute to continuous improvement initiatives, with a particular focus on the education programme and educational interpretation within the attraction
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Excellent social interaction and communication skills and experience of working with members of the public, preferably in the education sector
- Able to adapt quickly to changing situations and have a flexible approach
- Thrive in giving excellent customer service to individuals and groups
- Confident with presenting/demonstrating/public speaking to large groups
- Enjoy working as part of a team as well as able to work on own without supervision
- Ability to identify and implement opportunities for product development, with an eye for detail
More about this role
What you need to know about this position:
What extra ingredients you will bring:
Education / Certifications:
Job specific requirements:
Travel requirements:
Work schedule:
No Relocation support available
Business Unit Summary
Mondelēz International entered the China market in 1984. Headquartered in Shanghai, Mondelēz Greater China is a leading company in the snacks business, including biscuits, Chocolate, candy & gum, and beverages. With over 4,000 employees, Mondelēz has established manufacturing plants in East, South and North China as well as a Global Biscuit R&D Technical Center in Suzhou. The Chinese name Yi Zi (亿滋) represents the company’s vision to bring an abundance of deliciousness to consumers.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
