Data Analyst Customer Experience
The analyst will build live dashboards and use SQL and Python to uncover insights that enhance customer experience across multiple business lines. They will also apply Lean Six Sigma methods and collaborate with product, HR, and CX teams to drive continuous improvement and cost reduction.
Skills required
About this role
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Individual contributor that will be elaborating creating dashboards to identify insights and patterns to improve customer experience across differente line of business.
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Will follow continuous improvement methodologies across different verticals to minimize costs and improve CX.
Key responsibilities
Create live dashboards to understand data and track trends.
Robust understanding of SQL and Python.
Effectively communicate with other verticals’ stakeholders such as product, HR, CX to unblock bottlenecks.
Qualifications
Bachelor's degree in business, engineering, finance, or product management.
Experience in customer experience.
Experience in SQL and Python.
Lean Six Sigma Certification.
English C1. (Recommended but not required).
Experience in data analyses and flow diagrams.
Benefits
100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus
20 days paid Vacation
50% Vacation premium
$2,000 MXN monthly grocery coupons
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Catered lunches
