Data Analyst - Contact Center
This role focuses on pre- and post-sales analytics for TransUnion's communication solutions, driving value propositions and operational reporting. The analyst will collaborate with sales, product, and consulting stakeholders to uncover insights and improve efficiencies in the contact center domain.
Skills required
About this role
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Team Overview
Working closely with TU INDAS This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core Responsibilities
The TU India Key Analyst- Communications Solutions will act as a key analyst of the Solutions Consulting team and is responsible for pre/post sales analytics, value propositions, and business operations reporting. This role will partner and collaborate with stakeholders across the communication solutions team, including sales, product, and solutions consulting stakeholders. The Product Analyst will have the opportunity to create new insights and efficiencies in processes, participate in sales opportunities, present business trends, and lead investigations to create new products and solutions.
Required Knowledge And Experiences
- 10-15 years of hands on experience in Data Analysis role from Contact Center industry with expertise in handling data of Sales, Collections, Customer Service etc and can analyze return on investment (ROI) for BFSI, ecommerce, logistics domain clients.
- Superior communication skills.
- Microsoft Excel Analysis Skill & Data Interpretation is required (pivot table analysis).
- PowerPoint Expertise is required (creating compelling sales presentations).
- Google Big Query or relevant SQL expertise is a plus.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Manager I, Analytics Consulting