Business Intelligence Analyst

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in transforming data into actionable insights by collaborating with stakeholders, analyzing information, and building self-service dashboards to support data-driven decision-making., contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Support decision-making by translating business requirements into BI products
• Develop and maintain data models, automation, reports, and dashboards using BI tools.
• Collect, process, and analyze large datasets to identify patterns, trends, and insights.
• Ensure data accuracy and integrity by implementing basic data validation and quality checks.
• Apply statistical techniques and models to address broad business questions and test hypotheses
• Actively engage with stakeholders to gather information, explore options, present findings/proposals, and answer clarifying questions.
• Create and maintain comprehensive, up-to-date documentation on the team’s data products
• Take ownership of several data products, ensuring they remain accurate, up-to-date, and relevant
• Provide ad-hoc analysis, data extraction, and support to leadership and other departments to address specific business questions using readily available data.

What you’ll bring

• Industry experience in reporting, BI, data analysis, or a similar position with an operations focus
• Proficiency with SQL, BI tools, or Python for developing data models, automation, and dashboards. Tableau experience is a plus
• Experience performing business statistics (e.g., descriptive statistics and statistical inference)
• Excellent written and verbal communication and presentation skills for both business and technical stakeholders
• A curious mindset with an inquisitive approach to problem-solving
• Openness to learning and a proactive effort to expand knowledge and skills
• Ability to work independently and autonomously

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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