Applied AI Engineer - IFS Loops
The Applied AI Engineer will design and implement AI agents for SaaS and CX platforms, ensuring secure, continuously learning digital coworkers. They will collaborate with product and operations teams to deliver measurable business outcomes using data‑driven feedback loops.
Skills required
About this role
About IFS Loops
Loops, an IFS company, is the first enterprise-grade AI Agent platform built for SaaS, CX, and mission-critical industries. Our AI Agents are like digital coworkers: secure, always learning, and working 24/7 to drive measurable business outcomes. As we grow, we're looking for mission-driven individuals to help us deliver the future of AI-powered operations.
At IFS Loops, we:
- Lead with Curiosity: We ask questions, learn, and communicate with respect for each other.
- Learn by Making: We iterate fast to deliver tangible solutions with humility.
- Listen to the Loop: We use data and feedback to map our path to success and measure it with autonomy and empathy.
IFS Loops is redefining how modern support organizations scale. IFS Loops is redefining how modern organizations scale, and our customers rely on us to unify their technical stack and deliver real-time, AI-powered insights and Agentic capabilities
As an Applied AI Engineer, you will translate complex business processes into autonomous AI agent logic, enabling intelligent automation across enterprise operations.
You will work closely with customers, product teams, and AI platform engineers to design, develop, and deploy AI agents that optimize workflows, improve efficiency, and deliver measurable business outcomes. This role combines technical development, process understanding, and applied AI design.
AI Agent Design & Development
Translate business processes into autonomous AI agent workflows and decision logic.
Configure and develop agents that can interact with enterprise systems (ERP, CRM, Procurement, Logistics).
Develop and test AI agent behaviors using scripting and platform tools.
Collaborate with AI engineers to enhance agent performance, learning, and adaptability.
Process Understanding & Translation
Work with SMEs and implementation teams to map processes into logical steps suitable for AI orchestration.
Ensure agent-driven workflows align with business rules, data models, and operational KPIs.
Maintain clear documentation for agent configuration, deployment, and iteration.
Cross-functional Collaboration
Partner with Implementation & Sustaining Engineering to ensure seamless deployment and maintenance of AI agents in production.
Support Product and Platform teams by providing feedback and insights from real-world deployments.
Participate in customer engagements to validate use cases and support adoption.
Qualifications
Exposure to the four domains is preferred: Supply Chain, Asset Management, Procurement and FSM
Software development or scripting experience (Python, JavaScript, or equivalent).
Strong understanding of enterprise application integration and data flow management.
Exposure to AI frameworks, APIs, or agent orchestration tools is advantageous.
Ability to translate business requirements into technical logic.
Excellent problem-solving skills with a hands-on, delivery-focused mindset.
Additional Information
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
