APAC Fulfillment Associate

This role is based in our Penang office.

Job Description
Informa TechTarget is seeking an APAC Fulfillment Associate who will be a key member of the Client Delivery team supporting Demand Generation campaigns.

In this dynamic role, the individual will primarily be responsible for managing all the behind-the-scenes aspects of a Demand Generation campaign from start to finish, ensuring a smooth and successful marketing campaign. The candidate will need to be thorough and extremely organized with strong problem-solving skills and the ability to work with data. Candidates must be critical-thinkers with solid communication skills. A successful candidate will be a team-player who is able to multi-task and work under pressure in a fast-paced environment.

Job Functions:

• Manage all behind-the-scenes aspects of demand generation and lead gen campaigns, ensuring operational deadlines are met on a daily and weekly basis

• Collect, assess, and communicate complex campaign requirements while monitoring progress, pacing, and health of all campaigns to meet end dates and quarterly forecasts

• Provide top-notch quality assurance on all outgoing client deliverables, ensuring accuracy, proper formatting, and alignment with customer requirements and program goals

• Select and distribute deliveries to customers on a weekly basis, uploading data to various web portals, FTP sites, and third-party lead management systems

• Troubleshoot campaign delivery, technical issues, and customer-facing problems, escalating potential issues to Team Leads as needed

• Manage internal ticketing queue by responding to all Customer Management inquiries (templates, pacing, banishments, client requests) within 24-hour turnaround time

• Maintain backend system management in real-time, format and record data to conform to corporate standards, and track delivery totals

• Provide ad hoc customer support including customized reporting, status updates, and performance reports to Sales, Customer Success, and Client Delivery Leadership

• Collaborate effectively with internal departments to ensure successful campaign delivery and timely execution of all standard deals

• Monitor and manage forecasted revenue while developing knowledge of core product offerings, audience selection, and email marketing tactics

• Support day-to-day operational tasks and take on additional projects as needed

Qualifications

Knowledge, skills and abilities required:

• Bachelor's degree (concentration in marketing, management, or business preferred but not required)

• 1-2 years of experience (Operations role is a plus)

• Strong proficiency in Microsoft Office Suite, particularly Excel

• Excellent organizational skills with strong attention to detail and ability to manage multiple projects and deadlines simultaneously

• Demonstrated self-starter who is extremely reliable and works well independently

• Excellent written and verbal communication skills

• Confident personality with ability to quickly learn new technologies, applications, and processes

• Ability and willingness to understand the targeted needs of B2B advertisers, IT professionals, and the IT industry

• Proven ability to thrive in a fast-paced, dynamic environment while collaborating with diverse colleagues
   

Additional Information

Informa TechTarget is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks

• Broader impact: take up to four days per year to volunteer, with charity match funding available too

• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves

• Time out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year

• A flexible range of personal benefits to choose from, plus company funded private medical cover

• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares

• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more

• Recognition for great work, with global awards and kudos programmes

• As an international company, the chance to collaborate with teams around the world